Terms and Conditions of Sale

Lumino the Dentist Online by OralCare+ (“THE COMPANY”)

TERMS AND CONDITIONS

These terms and conditions shall apply to the use of this site and your contract with the Company for any purchases made from the Company.

PRICING

All prices list on this website are in New Zealand dollars and include GST. 

TERMS OF PAYMENT

You can purchase the goods using Direct Credit or by DPS Payment Express (which accepts all major credit cards including Mastercard and Visa.)

RISK

The risk for goods supplied by the Company shall pass to you when you sign for the goods on the delivery of the courier parcel.

30 DAY RETURN POLICY

We give you 30 days to consider your purchase. You can return any item in its original (“as new”) condition within 30 days of the date of shipment for a refund or exchange.

OUR RETURN PROCESS

Once we receive your return and it has been confirmed we will process your refund within a couple of days. When we receive the item our quality assurance team will inspect the item. Any product packaging that has been opened will not be accepted for return and invalidate our return policy.

HOW TO RETURN AN ITEM

Return Code: Email info@oralcareplus.co.nz or call us on 0800 808 855 and we will give you a return code.
Arranging Return: We will assist you in arranging an insured shipping method.
Packaging your return: Include all original packaging material and contents. 
If you have any questions about our returns policy, please contact us on info@oralcareplus.co.nz

SHIPPING

Delivery times are calculated from the time payment is received and your order has been dispatched:
• In Stock items can be ready to dispatch in as little as 1 – 2 working days.
• Out of stock items may take approximately 3 – 6 weeks - depending on supplier availability.

Standard shipping timeframes and details are as follows:

• Your order will be sent via national courier
• Delivery time is approximately 1-3 working days (but may vary for rural areas).
• Package will require a signature upon delivery.

OVERSEAS SALES

OralCare+ is unable to ship to addresses outside of New Zealand.

GOODS AND SERVICES TAX

GST (15%) is included within the retail price of all products.